You can return your order within 14 days upon receiving your order. All items returned have to be in their original condition – bottles’ safety lock unbroken, accessories unworn, item unaltered, unopened and purchased directly from luxeaire.com.sg only. Items will be inspected upon reaching the warehouse. Do note that:
- Each order is only valid for one-time exchange.
- Returnd/Exchnges are not allowed for Sale item or orders using special promotional codes.
- All returns MUST be enclosed with detail note including your name, email contact number registered with us, purchase date and reason for return or exchange, for us to process your returns within 3 working days upon receiving the item.
If the product is successfully returned, the refunds would be made via Luxe Aire’s store Credit within 3 working days. The value of the store credits will be the paid price of the return item, in Singapore currency (SGD). Store credits are valid for 90 days upon from the date of issue.
Should you use partial of the store credits for your next purchase, the remaining credits will still have the same validity as per your date of issue. Store credits are non-exchangeable for cash.
We try our best to accept all returns as long as they reach us in good condition and in their original state. In the unlikely event that a product is returned to us in an unsuitable condition, we may have to send it back to you.
Defective or incorrect Items
We apologize for letting this product slip through our quality checks. If you are looking to return a defective item or received an incorrect item, please email to us immediately at email@example.com. We will get back to you as soon as we can. For returns on defective products, please do provide us with your order number and clear pictures of the issue in your email so we can get this sorted for you. For incorrect items sent to you, please do provide us with your order number and the product code of the wrong item received in your email. Please note that incorrect item should be in their original condition – bottles’ safety lock unbroken, accessories unworn, item unaltered, unopened and purchased directly from luxeaire.com.sg only.
If the item was marked as a free gift when purchased and shipped directly to you, no refund is allowed.
You will need to pay your own shipping cost for returning your item (except for defective/incorrect items). Shipping fee are non-refundable.
WE recommend you to use a trackable shipping service so as to ensure your return parcel reaches us.
Please contact us at firstname.lastname@example.org should you have any feedback. Meanwhile, we thank you for your continuous support and understanding.